Troubleshooting Meta Connection Issues
Solve the most common issues when linking Facebook and Instagram accounts.
Implementation Steps
1
Check for Blocked Permissions
If you unchecked any permissions during the Facebook authorization pop-up, the connection will fail. Go to your Facebook profile Settings > Business Integrations, find 'Sindria', remove it, and try connecting again in Sindria, accepting all permissions.
2
Verify the Instagram-Facebook Link
Open the Instagram app, go to Edit Profile. Under Profile Information, check the linked Page. It must match the Facebook Page you are attempting to connect.
3
Verify Page Administrator Status
In Facebook, ensure you have full administrative control. Go to your Page > Settings > Page Settings > Page Access and verify your name appears with Full Access.
Frequently Asked Questions
Why did my social network disconnect automatically?
For security, Meta tokens expire after approximately 60 days, or when you change your Facebook/Instagram password. To restore the connection, simply click 'Reconnect' in the Sindria app settings.
How do I fix the 'Missing Scopes' error?
Disconnect the channel in Sindria, remove Sindria from your Facebook Settings > Business Integrations, and trigger the connection again in the app, making sure not to customize or uncheck any permissions.
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