Troubleshooting

Managing Subscriptions & Billing

How to upgrade your account from the basic Spark plan to Echo or Amplify, manage billing, or request a custom Impact plan.

Prerequisites

  • A registered Sindria Account.
  • An active Apple ID or Google Play Store Account for mobile in-app billing, or a debit/credit card if you buy from our website.

Implementation Steps

1

Access Plan Selection

Open Sindria, click on your profile picture or your business name in the top bar, scroll down to the 'your plan' section, and click on 'Upgrade Account'. The Spark plan is the basic free plan that everyone starts with. Select the billing period (Monthly or Annually) and choose between Echo or Amplify plans. If you need a custom solution tailored to your business, you can contact us directly to request the custom Impact plan.

2

Confirm In-App Purchase

Confirm the payment using your device's native system (Apple In-App Purchase or Google Play Billing). Billing and payment security are handled entirely by Apple and Google.

3

Manage or Cancel Subscription

To cancel automatic renewal, open your phone settings, go to subscriptions, find 'Sindria', and tap 'Cancel Subscription' at least 24 hours before the renewal date.

Frequently Asked Questions

Can I get a refund if I cancel my annual subscription early?
It depends on where you bought it. For purchases made inside the app, all transactions are handled natively by Apple and Google, so refunds must be requested through their support portals (Report a Problem on Apple, or Google Play Help). For purchases made on our website, write to support@momusa.tech: the refund is processed by the payment provider back to the card you paid with.
What happens to my scheduled content if my subscription expires?
If your subscription expires or downgrades to Spark (Free), scheduled posts exceeding your plan limits will be paused. We recommend keeping payment details updated.
I bought on the website. Who issues my invoice?
Web purchases are sold through Stripe, which acts as merchant of record: Stripe calculates and remits the VAT and issues the invoice, which appears as sold through Link, LLC. It therefore does not carry Momusa's invoice series or tax ID. You will find it in the purchase confirmation email. In countries where Stripe does not provide tax coverage, the invoice is issued by Momusa instead.
How do I cancel a subscription I bought on the website?
Use the subscription management link in your purchase confirmation email, or write to support@momusa.tech. Subscriptions bought on the website do not appear in your Apple ID or Google Play settings, so you will not find them there.
I paid on the website and the app still shows Spark.
Paying does not activate the subscription on its own. You have to open the redemption link on your phone, not on a computer, and sign in with the same email address you paid with. The link is on the confirmation screen right after paying, and in the confirmation email.
What is the Total Impact plan?
The Total Impact plan is designed for enterprises and brands looking to go further, requiring specialized custom plans, higher limits, or custom-built features. You can request it by contacting support@momusa.tech.

Was this article helpful?

Help articles

First Steps

Social Connections

Strategic Planner

AI Content Creation

Analytics & Performance